Frequently Asked Questions
🔞 Age Requirement
Q: Can I buy your vape products if I am under legal age?
A: No. All customers must meet the local legal vaping age. We perform age verification for orders. Under‑age purchase will be cancelled directly.
📦 Shipping & Customs
Q: Will my parcel get held by customs?
A: Vaping‑product import rules vary widely by country. Please confirm local import laws before ordering. Any customs duty, tax, seizure risk is at buyer’s responsibility.
Q: How long will delivery take?
A: Standard shipping normally takes 7‑21 business days, excluding customs processing time. Delivery delays may happen due to customs, peak seasons.
🛒 Order Question
Q: Can I modify or cancel my order?
A: Order cancellation is allowed only before shipment. Once parcel is dispatched, cancellation is unavailable. Please double‑check your shipping address before paying.
♻️ Return & Defect
Q: What if my device arrives broken / defective?
A: Please contact customer help within 14 days after receiving goods. Attach clear photos or short videos showing the problem. We will guide you for replacement or refund assessment.
Consumables including coils, pods are non‑returnable once opened.
🔋 Battery Safety
Q: Tips for vape battery safety?
A: Only use matched original charging cables. Do not over‑charge, do not leave charging devices unattended. Do not disassemble batteries. Keep away from high‑temperature environment.
⚠️ Health Warning
Q: Are your vape products safe?
A: Vaping devices are adult‑use consumer goods. If you suffer heart disease, high blood pressure, respiratory disease or pregnancy, please consult a doctor before use. Keep all vape products away from children and pets.
❓Other Questions
Please submit tickets via Customer Help page for further support.